Unique and innovative training.
-To promote openness and teamwork;
-Understanding of cultural differences within the company.
Preserve their physical and psychological integrity at work
-The promotion and prevention of mental health in the workplace can reduce significant costs;
-To reduce burnout;
-To reduce cases of violence and harassment at work.
Dealing with a person with disturbing or difficult behavior
- Judicious use of communication techniques in order to:
clarify the situation and the issues;
decrease the voltage level.
Receive comments or complaints
-Clarification of the subject of the comment or complaint;
-Quality of listening;
-Respect for confidentiality of information;
- Routing to the people concerned, if applicable.
Leadership and teamwork
-Personal style of communication and leadership;
-The “win-win” concept;
-Leadership and behaviors adapted to mobilize the work team;
-Leadership of influence;
-Tools for the prevention of conflicts at work;
-Stress management ;
-Search for a consensual solution.
English / French conversation
Training for trainers (remote)
-Theories of learning;
-The principles of communication;
-The transfer of learning;
-Preparation of training.
-Your animation style;
-Emotional intelligence ;
-The different tools;
-How to finalize a meeting.